Privacy Policy

Last Updated: 22/11/2025

AMSR Rent & Drive (“Company”, “we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, services, or membership program Arohon (আরোহন).

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following information when you sign up, register, or book a rental:

Full name
Phone number
Email address
Address
National ID / Passport copy
Driving license copy
Profile photo (optional)
Emergency contact details
Payment information (handled securely by payment partners)

1.2 Membership (Arohon) Information

Membership type & duration
Contract details
Verification documents
Usage history

1.3 Vehicle Rental Information

Booking details
Pickup & return dates
Vehicle type
Location data (from GPS devices installed in cars for security & theft protection)
Mileage & usage logs

1.4 Technical Information

IP address
Device information
Browser type
Cookies & tracking data
Pages visited on our website

2. How We Use Your Information

We use your information to:

Process membership and rental bookings
Verify identity and driving eligibility
Provide customer support
Improve our website and user experience
Send booking confirmations, reminders, and updates
Ensure vehicle safety and prevent misuse
Detect and prevent fraud or illegal activity
Comply with legal and regulatory requirements

We never sell your personal data.

3. Sharing Your Information

We may share your data with:

3.1 Service Providers

Payment gateways
Verification services
Insurance partners
IT & hosting providers

3.2 Legal & Law Enforcement

We may disclose your information if required by:

Law
Court orders
Police or government agencies

Especially during theft, accident cases, or misuse of vehicles.

4. GPS & Vehicle Tracking

Our vehicles may use GPS tracking for:

Safety and security
Theft prevention
Real-time monitoring
Mileage & route verification

Tracking data is strictly confidential and used only for operational and safety purposes.

5. Cookies & Tracking Technologies

Our website may use cookies to:

Improve performance
Remember user preferences
Analyze website traffic

You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We implement industry-standard measures to protect your data:

Encrypted storage
Restricted access
Secure servers
Regular monitoring

However, no method of transmission is 100% secure. We do our best to protect your information but cannot guarantee absolute security.

7. Data Retention

We retain your data for:

As long as you have an active membership or account
As needed for legal, tax, or dispute purposes

You may request deletion of your account after completing all outstanding obligations.

8. Your Rights

You may request:

Access to your personal data
Correction of inaccurate information
Account deletion (after no active dues/contracts)
To opt-out of marketing communications

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this policy occasionally. Updated versions will be posted on our website with the “Last Updated” date changed.

11. Contact Us

For questions, concerns, or requests:

AMSR Rent & Drive
Email: info@amsr.com.bd
Phone: +880 1708-447969
Address: Cha-70, Rupayan Millennium Square, B-3 (3rd Floor), Pragati Sharani, North Badda, Gulshan, Dhaka, Bangladesh